Family Support Specialist II

Family Support Specialist II - Social & Human Services Experience

Location: New Bern, NC
Status: Full-Time, Exempt
Salary: $56,656-$58,656 annually
Reports To: Project Manager
Requisition ID: 1388

Urban Strategies, Inc. (USI) is seeking a Family Support Specialist II to provide comprehensive case management, referrals, and coordination of community and supportive services for New Bern families participating in the Choice Neighborhoods Implementation (CNI) Grant initiative.

The Family Support Specialist II will work directly with residents to promote economic self-sufficiency, family stability, quality of life, and access to community resources. The position works alongside social workers, case managers, relocation and employment specialists, and other professionals to help residents identify goals, address barriers, and connect with appropriate services.

Key responsibilities include conducting resident intakes and assessments; completing home, office, and community visits; developing and monitoring individualized Development Plans; managing an assigned caseload; connecting residents with community organizations and public agencies; advocating for resident needs; coordinating service delivery; documenting resident progress in the LEARN performance management system; and participating in community and supportive-service meetings. The position also assists with reports, correspondence, billing documentation, and other program-related administrative responsibilities.

Qualifications: A bachelor's degree in Social Work, Sociology, Psychology, or a related field is required, along with at least 3 years of experience as a case manager, service connector, or in another direct-service role working with low-income households. Experience with health services is a plus. Candidates should have strong communication, case management, organizational, time-management, confidentiality, and interpersonal skills and be comfortable working with individuals and families from diverse backgrounds.

Applicants must have a valid driver's license and access to an automobile for work use. Proficiency in Microsoft Outlook, Word, and Excel is required. Some evening/weekend work and travel may also be required.

Urban Strategies, Inc. is an Equal Opportunity Employer.

Interested candidates are encouraged to review the complete job description and apply online.